- Shipping & Returns
Shipping & Returns
CHRISTMAS SHUTDOWN AND ORDER TIMES
Please note Pitchmark will be closed from 4pm Friday 21st December 2018 to 8.30am on Wednesday 2nd January 2019.
For orders you require before Christmas please order before Wednesday 19th December.
Delivery time may be slower than normal on orders placed over the festive period, due to Christmas shipping. For this reason, we cannot guarantee next day or timed delivery options.
We hope you all have a very merry Christmas and a happy new year!
At Pitchmark, we know delivery is important. We understand you want your items quickly without paying the earth. That's why we offer FREE delivery on orders over £100 (mainland UK only - see below), and the option to get your order NEXT DAY* when ordered before 12pm (*working days, subject to availability).
See the below table which outlines shipping options for your area along with estimated delivery times.
For postcodes AB, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA, PH, PO30-41 please contact us on 01454 776666 to discuss a shipping price. If you are in another country and would like to order, please contact us at firstname.lastname@example.org.
The courier will require a signature to confirm receipt of delivery. Should they not receive a signature (i.e no answer), they may leave a card stating re-delivery options. The may also return the parcel to us at which point you will be responsible for paying a charge to re-deliver.
We do our best to ensure all of our customers enjoy a happy shopping experience with Pitchmark, however occasionally you may need to return an item.
To return an item(s) firstly write down on the 'delivery note' the reason for your return, and send it along with the goods to:
Unit 8, Ram Hill Business Park,
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.
Terms of shipping and returns are subject to change at any time and without prior notice.